FREQUENTLY ASKED QUESTIONS
The monthly charge covers both your access to support as well as your site hosting fees, plugin upgrades and more. Your site is hosted on a professional grade server hosting environment with CDN deployment. Automatic WordPress updates are performed at the network level and tested to ensure your site is working properly. You’ll get automatic feature updates to our own host of plugins as well! In addition, your site is backed up daily, to ensure you never have to worry.
You own all of the unique content on the website, Bullsai proprietary technology is non-transferrable and 3rd party plugins / theme frameworks would have to be re-licensed in the event that you wanted to move your website to it’s own WordPress installation – the process of which is definitely not a straightforward copy/paste process and we’ll elaborate a bit more – In the event that you wanted to discontinue your Bullsai website and move to a separate WordPress installation:
1. We will create a WordPress export file which would include all of your posts, pages, media, and menu structure
2. We would export as much of your page’s layout/design and content as possible. (note: you will need to purchase your own licenses of any 3rd party tools that your site’s design uses – ex. xtheme/cornerstone, rev slider and ess. grid)
3. You would have to reinstall / reconfigure your IDX plugin on your new host (your IDX provider will be able to assist you with that)
The cost of doing an external site transfer is determined on a per site basis. Our hourly rate to package up your site is $75/hr and in most cases should only take 2hrs to complete for a basic website.
Note: This is very important to mention – if you decide to move your site away from Bullsai you will lose all of our proprietary tools and features that come with your site. These include items such as Custom Forms, Page Builder and Theme. Also as mentioned previously, 3rd party plugins and theme frameworks would have to be re-installed and in some cases re-licensed.
We offer unlimited email support, and we’ll help you with whatever you need!
The best way to take advantage of our fantastic support is by emailing firstname.lastname@example.org directly with your question or comment – our average response time is within a few hours and this will allow us to thoroughly investigate your request and consult with other team members if and when necessary.
Alternatively you can visit the Bullsai.com support areas for live support from 9am-5pm PST.
We manage our sites via WordPress Multisite, meaning that we manage all of your sites available plugins from one central control panel.
For this reason you cannot add your own plugins – however, if you need to add some sort of real estate related feature, we can almost always accommodate.
There are most certainly no hidden fees.
The monthly fee begins once your site is provisioned (meaning we start development) as that is when we provision space on our network and activate your theme, plugin, and OnBoard data licenses. This is factored into our pricing.
For our ELITE CUSTOM sites, we’ll work with you to develop your website site until you’re completely satisfied with it.
Now that being said – a ‘revision’ does not include having to ‘redo’ work – i.e. if you provided us with a logo and we’ve added that to your site and all of your lead capture and call to action items, and midway through development you change your logo and we have to redo these items, additional fees would apply.
You will have access to your site's dashboard, but you won’t have access to the plugins directory.
Most of our clients see this as a benefit, given that as long as what you’re looking to accomplish is real estate related, we almost always already have a solution or method to accomplish what you’re looking for in the ‘best’ possible way.
You can always send us an email at email@example.com
We take your site’s security very seriously – below is everything we do to secure our network!
1. We back maintain regular backups of our sites and all related data. We keep these backups both on our network for quick recovery, and “off-site” with a different provider in the event of a disaster. So, if our provider were to suddenly implode with no notice, we would at the very least still have all of the data so we could get back online elsewhere without losing any data.
2. We have a dedicated firewall in front of our servers. Our actual servers are disconnected from the outside world and cannot be accessed directly. All traffic, including loading a page on one of our sites, goes through the firewall. This allows us to very quickly spot and block any offending or questionable traffic if (when…) we need to.
3. If there is any traffic that is questionable (but we can’t be 110% confident it is “bad”), or may potentially cause undue stress on our infrastructure (ie: something that could cause slowdown, such as bots and overly-aggressive “uptime checks”) we sandbox it so it does not affect anybody else. We don’t want to block legitimate traffic, so if we’re not completely sure it’s bad traffic, we just isolate it until we know for sure.
4. Nobody—not even Bullsai devs–have direct access to the files that run your site. The only way to upload new files is our deployment system. Those files are run through a series of automated tests, and the upload is halted if something fails or there is anything questionable about them.
5.We are a managed service, so no clients are able to upload via FTP or install their own plugins. All such requests have to go through Bullsai support. Any additional plugins that may be requested are tested and vetted through senior support and DevOps staff to ensure that they do not compromise our network. This is done before such plugins come anywhere near live sites.
6. All code that we write internally for our own plugins and frameworks is reviewed by at least one or two other developers before being considered for deployment on a live site.
7. We have not had a verified hack to date.
In short: we have physical barriers in place to prevent unauthorized access to our systems, as well as tools in place to prevent *US* from accessing them directly unless authorized by senior system administration staff. Mistakes happen—better to be safe than sorry!